Helping customers champion Operational Excellence
Linking Business
Character Leadership: True Success

We believe that Character is the inward motivation to do what is right, whatever the cost, whether to your advantage or not. Character is treating others the way you would want to be treated; this is the beginning to success. “A man’s character is his fate.” - Heraclitus.  Another wise man once said “The measure of a man’s real character is what he would do if he would never be found out".  This is our system of Leadership.


“Sow a thought,
you reap an act;
Sow an act,
you reap a habit;
Sow a habit,
you reap a character;
Sow a character,
you reap a destiny” – Samuel Smiles


Our Culture

  • Alert to the needs of others, our customers and community, and trends in the industry.  “Watch thou and wake when others be asleep.” – Shakespeare.
  • Being Attentive to the voice of others, our customers, and community. “A good listener is not only popular everywhere, but after a while he knows something.” – Wilson Mizner.
  • Being Available by dedicating our time and priorities to the success of our customers, our community, and our team.  “Making my own schedule and priorities secondary to the wishes of those I serve.”
  • Being Benevolent by giving more than receiving. “Let others’ deeds of kindness frankly be revealed: but your own good to others, always be concealed.” – Cato.
  • Acting with Boldness in regards to what is right. Speaking with humility.
  • Approaching all we do with Cautiousnessand proactive planning. “Look before you leap.”
  • Diligently and with Compassion seek the good and potential of others. “The friend in my adversity I shall always cherish most. I can better truth those who helped to relieve the gloom of my dark hours than those who are so ready to enjoy with me the sunshine of my prosperity.” – Ulysses S. Grant.
  • Utilize Creativity during the discovery of a need, task, or an idea from a new and innovative perspective.  “The significant problems we face today cannot be solved at the same level of thinking we were at when we created them.” – Albert Einstein.
  • Act with Decisiveness by recognizing key factors and finalizing difficult decisions. “Decide not rashly. The decision made can never be recalled.” – Longfellow.
  • Respect others. “Every action in company ought to be with some sign of respect to those present.” – George Washington.
  • Being Dependable by keeping our word.  “It is easier to do a job right than to explain why you didn’t.” – Martin van Buren.
  • Act with Determination by facing fierce winds and storms with an undaunted perspective.  “Genius is 2% inspiration, 98% perspiration.” – Thomas Edison.
  • Being Diligent by investing time and energy to complete not just plan.  “Small deeds done are better than great deeds plans.” – General George C. Marshall.
  • Using Discernment to avoid mistakes, ask the right questions, and understand root causes.  “We sometimes see a fool possessed of wit, but never of judgments.” – La Rochefoucauld.
  • Having Endurance by recognizing persistence is the price of excellence.
  • Become a energy-giver by always imploring Enthusiasm in every task.  "Nothing great was ever achieved without enthusiasm.” – Ralph Waldo Emerson.
  • Have a little Faith, expecting great things.  “It is better to be faithful than famous.” – Theodore Roosevelt.
  • Being Flexible by recognizing the potential in change. “If you want to grow, you must be willing to stretch.”
  • “A wise man will make haste to Forgive, because he knows the true value of time, and will not suffer it to pass away in unnecessary pain.” – Samuel Johnson
  • Administering Gentleness by always showing consideration and concern for others.
  • Showing Gratefulness by letting others know we value them.
  • Applying Humility by recognizing the efforts of other in the delivery of our successes.
  • Acting with Initiative by addressing and acknowledging what needs to be done before being asked.
  • Maintaining Joyfulness, by always looking for the good in all things.
  • Administering Meekness by being slow to anger and humbly patient.
  • Having Patience by changing the things that can be changed and accepting the things that can’t.
  • Being respectful to others with our Punctuality.
  • Accepting Responsibility by completing promises, all to the best of our ability, and making things right when they go wrong.
  • Showing Sensitivity by putting ourselves in the shoes of others and perceiving the true attitudes and emotions of those around me.
  • Administering Tolerance by listening before forming an opinion.
  • Act with Virtue by treating others the way we would want them to treat us.

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